Need Help? Contact Us
Winissimo’s support team is here to help with account-related queries, verification, payment questions, technical issues or general feedback. Our advisers can assist with deposits, withdrawals, bonus enquiries, responsible-gambling tools and site access; we aim for clear, prompt replies and practical guidance. Contact us via live chat, phone or email and we’ll respond quickly to resolve your enquiry or point you to the correct help centre.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, 24/7; account, verification and bonus terms support) |
| General enquiries | [email protected] (Mon-Fri, 09:00-18:00; billing, VIP and accessibility enquiries) |
| Affiliate enquiries | [email protected] (response within 48 hours; partnership, media requests) |
| Phone | +44 20 7946 5823 (voice support; verification help available, call-back available) |
| Working hours | Mon-Fri, 09:00-18:00; limited cover at weekends for urgent issues, email support outside these hours |
Email Assistance
Email is our preferred contact method for detailed requests, account issues or cases needing documents and explanations. Please send your message to [email protected] with a clear subject line, your full name and up-to-date contact details. Including account ID and copies of any requested documents speeds handling and helps us resolve queries without delay.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly to all enquiries. Most messages are answered within one business day, and simple questions are often handled sooner. More complex issues, such as identity checks or payment investigations, can take longer and may require extra documentation. If your case needs more time we will keep you updated on progress.
Feedback
Your feedback helps us get better. If you have suggestions, ideas or spot anything that could be improved, please tell us via the contact form or email [email protected]. We review every submission carefully and use feedback to refine features, fix issues and improve the overall user experience. Thanks for helping make Winissimo more reliable and enjoyable for everyone.