Winissimo Casino Responsible Gambling
At Winissimo we take responsible gambling seriously. We want play to be safe and controlled, so we provide tools and clear guidance to help you manage your activity. If you ever feel play is becoming a problem, we encourage you to use the controls below and to seek independent support.
Our player protection principles
We promote balanced play and fair treatment for every customer. We aim to make account controls easy to find, to respond promptly to requests, and to act quickly if there are signs of harmful behaviour. Our team will always treat disclosures sensitively and respect your privacy.
Activity-control tools
You can use a range of tools to manage how you play. These include:
- Deposit limits - set daily, weekly or monthly limits to control how much you add to your account.
- Loss limits - cap the amount you can lose over a set period.
- Session reminders - where available, receive notifications to help you track playing time.
- Account breaks and time-outs - short temporary pauses from your account to step away from play.
- Self-exclusion - longer-term exclusion from our services if you need an extended break.
How to set or change limits
Most limits can be set in your account settings. You can lower limits immediately at any time. For increases or special requests, please contact our support team; increases may be subject to a 24-hour waiting period and additional checks. If you need assistance setting controls, contact support and we will help you apply the appropriate measures.
Self-exclusion and account closure
If you decide you need a longer break, self-exclusion is available. Self-exclusion can be applied for directly in your account or via support. During self-exclusion your account will be closed to play and we will block access to promotional materials. If you later wish to return, you will need to follow our reactivation process which includes verification and a cooling-off period.
Recognising signs of problematic play
Look out for changes in behaviour such as spending more than you planned, chasing losses, neglecting responsibilities, hiding activity or feeling anxious about gambling. These can be early signs that play has become risky.
Tips to stay in control
- Set deposit and loss limits before you play.
- Use session reminders or a timer to limit playing time.
- Decide on a fixed budget and never gamble money you cannot afford to lose.
- Take regular breaks and avoid gambling when stressed or upset.
- Discuss concerns with family, friends or support services.
Professional help and support organisations
If you need independent advice or specialist support, reputable organisations in the UK include GamCare, GambleAware, Gamblers Anonymous and NHS gambling support services. These organisations offer confidential advice, helplines and practical steps for recovery. If you need help applying account controls or have questions about self-exclusion, contact our support team and we will assist you.