User Privacy Policy
Welcome to the Winissimo Privacy Policy. This page explains how we collect, use and protect personal information when you register, play or otherwise interact with our services. We take your privacy seriously and set out below the types of data we collect, why we process it and the choices and rights you have as a user.
Types of data we collect
We collect information necessary to run your account and provide our services safely and fairly. This includes personal data, technical data and transactional records.
Personal data
Personal data covers details you provide when registering or verifying your account, such as your name, date of birth, address, email, telephone number and identification documents where required for verification. We also store account credentials and responsible-gambling settings.
Technical data
Technical data is generated when you use our site or app and includes IP address, device and browser information, operating system, session identifiers and location data where permitted. We use this to maintain service performance and security.
Transactional data
Transactional data relates to deposits, withdrawals, wagers, bet history, game activity and payment method details. We retain records of transactions to process payments, detect fraud and meet regulatory obligations.
Use of information
We use your information to operate your account, process payments, provide customer support, manage risk and comply with legal and regulatory duties. We may also use aggregated, anonymised data for analysis and service improvement. We do not sell your personal data to third parties for marketing.
Data protection practices
We protect data using industry-standard measures including encrypted connections, access controls and secure storage. Only authorised personnel and service providers may access personal data on a need-to-know basis. We retain information only as long as necessary for the purposes described and in line with legal requirements.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember preferences, analyse site usage and show relevant content. You can manage cookie preferences through your browser and our cookie settings tool. Disabling certain cookies may affect site functionality.
User rights
You have the right to request access to the personal data we hold about you, ask for incorrect information to be corrected, request erasure where applicable, and object to or restrict processing in certain circumstances. You may also request a copy of your data in a portable format.
Access, correction and deletion of data
To exercise your rights, contact our privacy team. We will take reasonable steps to verify your identity before responding. For account-related requests we may require proof of identity to protect your account and personal data. Contact [email protected] or [email protected] for assistance.
Information sharing and third parties
We share personal data with trusted third parties where necessary to provide our services, for example payment processors, identity verification providers, game and platform suppliers, and analytics vendors. We may also disclose information when required by law or to prevent fraud. Where data is transferred outside the UK, we will apply appropriate safeguards to protect your information.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on our site and, where appropriate, communicated through your account. Continued use of our services after updates indicates acceptance of the revised terms.