Terms of Use

These terms set out the rules that apply to using the Winissimo platform and explain the relationship between us and our users. They govern account use, deposits and withdrawals, promotions and your conduct when using our services. By registering or using the site you agree to these terms, and we expect you to read them carefully and to use the platform responsibly.

Account responsibilities

You are responsible for keeping your account details secure, including your username and password. Do not disclose access details to third parties. You must provide accurate and current personal information and update it when it changes. We may require identity and address verification documents before allowing certain account actions, including withdrawals. If we reasonably suspect unauthorised activity, fraud or misuse, we may suspend or close the account and withhold funds pending checks.

Eligibility requirements

To open an account you must be at least 18 years old and eligible to gamble in your country of residence under applicable law. Only one account is permitted per person. We reserve the right to refuse registration or close an account where eligibility cannot be confirmed or where a user is resident in a restricted jurisdiction.

Acceptable platform use

The platform must be used lawfully and in good faith. You must not use automated systems, collude with other players, attempt to manipulate games or carry out chargeback abuse. Sharing accounts, offering commercial services that rely on our platform, or supplying false information are prohibited. Breaches of acceptable use may result in suspension, forfeiture of bonuses and funds, and permanent account closure.

General bonus and promotion rules

Promotions are subject to separate promotional terms which will be published with each offer. Typical conditions include minimum deposits, wagering requirements, game contribution rules and expiry periods. Some payment methods may be excluded from bonus eligibility - for example, certain e-wallets such as Skrill and Neteller may not qualify for specific welcome offers. Withdrawals while a bonus is active may void the bonus. Always check the specific terms attached to each promotion before participating.

Deposits and withdrawals

Deposit and withdrawal options are shown in your account cashier. We perform routine checks to confirm ownership of payment methods and to prevent fraud. Withdrawals may be subject to verification and security checks; we will not process withdrawals until checks are complete. Minimum and maximum limits apply and are displayed in your cashier - for example, bank transfer minimums are commonly higher than e-wallet minimums. Processing times vary by method and may include an internal handling period followed by the payment provider’s timescale.

Dispute resolution

If you have a complaint, contact our support team in the first instance and provide full details so we can investigate. We will acknowledge and aim to resolve issues promptly. If we cannot reach agreement, you may refer the matter to an independent dispute resolution service where available in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified by site message or email where reasonably possible. Continued use of the service after notification constitutes acceptance of the updated terms. If you do not accept a material change you should stop using the platform and close your account.

For help or to make a complaint contact [email protected] or use the in-site chat.